Associate Production Engineer

Lockport, NY 14094

Posted: 09/26/2019 Industry: IT/Software Development Job Number: 49593

A Global Media Company is seeking an Associate Production Engineer to join their team in Lockport, NY!

Our team is responsible for the health and performance of more than 300, 000 systems globally. Engineers in this role are exposed to the most advanced web serving infrastructure in the world! You will be first line of offense battling issues affecting the reliability of our products and services, you will also be responsible for interfacing with internal/external customers on operational issues, working with senior engineers resolving complex incidents, and facilitating communication between various operations and engineering teams. A Lot About You: You are a highly motivated and passionate individual that desires to play a key role by coordinating operations and engineering teams to identify, triage, and resolve customer impacting incidents; verify service impact to the end users; and work alongside subject matter experts to identify root cause. You will play a major role in working effectively with peers to create a positive environment within the team (you know how to have fun in a busy work environment!). You have excellent written and verbal communication skills; critical thinking and troubleshooting skills; the ability to multitask in order to facilitate the resolution of multiple incidents at any given time; and the vision to automate in order to better scale and streamline process. Your Day: Monitor the production infrastructure for stability and performance in order to maintain 24x7x365 operations. Use your ability to quickly learn and apply new technologies within a dynamic and extremely fast-paced environment. Act with self-direction to manage a shifting workload. Utilize communication skills via chat, in person and over video call to effectively convey critical info. Interact with our Engineering, Incident, and Development teams to rapidly resolve complex problems. Participate in the knowledge transfer on a short term and long term basis. You Must Have: --An AA degree or higher in a computer related field or equivalent industry experience. Typical candidates have a BS degree in a computer related field or equivalent experience in a related field. --Working knowledge of Linux OS internals (file systems, storage, process lifecycle, etc.), and basic Linux command line system health diagnostic tools. --Solid understanding of LAMP architecture and services. --Working knowledge of a TCP/IP network environment. --Working knowledge of HTTP, DNS, NFS, RAID, and DHCP is preferred. --Certifications such as RHCSA, CCNA or equivalent are preferred.

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