Customer Service Representative

South Plainfield, NJ 07080

Posted: 07/22/2019 Industry: Customer Support/Client Care Job Number: 49291

Basic Function and Responsibility: 

Responsible for the day to day Customer Service activities. Assisting customers within various classes of trade & supporting the outside sales team to help ensure departmental success.

 

Work Performed:

Responsibilities include but are not limited to the following:
  • Responsible for complete order entry process:
    • Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
    • Review of EDI’ s to ensure accuracy
    • Review and address all order discrepancy prior to release
    • Release and transmit orders to warehouse for processing
    • Issuance of return material authorizations

 
  • Collaborate with 3PL to ensure on time delivery of customers’ orders

 
  • Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders

 
  • Resolving all issues related to purchase orders, track and expedite orders as required

 
  • Assist in coordinating activities associated with a new product awards (discounts, committed delivery dates etc)

 
  • Communicate backorders statuses and reports as required to customers or in response to specific inquiries from customer or sales representative

 
  • Manage and maintain customer account set up for all direct accounts and files

 
  • Knowledgeable of key customer accounts and required portals

 
  • Maintain and load customer pricing in accordance with departmental procedures

 
  • Directing of customer complaints and adverse events in accordance with departmental procedures

 
  • Support the outside National Account Representatives

 
  • Function as a liaison between internal departments and external customers, centralizing all contact and information flow

 
  • Responds to (internal & external) requests in a timely & professional manner

 
  • Ability to maintain composure and positive attitude during difficult times 

 
  • Ability to back-up other positions within the department and assist in special projects as assigned

 Aspects of Performance:

        Excellent verbal and written communication skills and professional phone manner

        Strong attention to details

        Demonstrates ability to prioritize conflicting demands

        Executes assigned tasks within established schedules

        Team oriented, highly motivated, ability to work independently

        Ability to be flexible as needed

        Possesses sound analytical problem-solving and documentation skills

        Complies with Company policies, procedures, rules and regulations 

        Maintains confidentiality

 

Qualifications:
  • BA/BS degree
  • Requirement of 1-2 years in a business environment within Customer Service or Sales & Marketing environment – preferably in pharmaceutical.
  • Proficient in MS Office Suite
  • Familiar with a variety of sales and marketing concepts, practices, and procedures. 
  • Must be capable of problem solving, prioritizing with little direct supervision and adapt in a fast paced environment

 

Education: 

 

May accept additional related work experience in lieu of degree

of degree
Hi Phil, I hope you survived this wicked heat!! We are interested in bringing on a temporary with possible temp to perm opportunity. Please see attached JD. Payrate is about 20-22/hour. The position will relocate from south plainfield to bridgewater towards end of year. Thanks much, Olivia Hi Phil, I have not submitted the others just yet. I was waiting to see what else you sent. We are looking for preferred recent grad with some pharma experience. I hope this helps.

Victoria Gatarz

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