4710 Knox Street Fort Bragg, NC 28310
USARC – ENOSC Manager Job Description
This position is responsible for management of network engineers accountable for Tier II monitoring and initial triage in a WAN/LAN Unclassified / Classified network environment that typically links to numerous computer platforms, operating systems and network topologies. Additionally, the candidate will be responsible for a team of System Administrators responsible for Tier II monitoring of all services and applications across the USAR network. The position requires you to be on-call 24/7 to include weekends, evenings and Holidays as needed.
ENOSC Manager will be responsible for the following tasks:
Analyze internal processes while recommending and implementing procedural or policy changes to improve and streamline ENOSC operations
Develop / maintain standard operating procedures and documentation
Provide technical expertise / guidance for escalated network issues
Develop / maintain ENOSC Operation SharePoint content
Coordinate with various teams on network assets installations, upgrades, and configuration changes affecting the network
Identify Network Trends that impact Network service delivery
Provide personnel coverage for a 14x5 weekday environment
Ensures timely and accurate notifications of network issues / outages are being communicated to the government and that all outages are being escalated accordingly with our vendor partners
Responsible for the in/out processing and training of Personnel
Responsible for the content within daily, weekly, monthly, quarterly, and yearly network reports to the government
Ensure the Network Operations Center meets network availability SLA requirements and ticket handling objectives while providing hands-on leadership during network events
Responsible for conducting interviews for new NOC employees
Certification; knowledge of the following:
Computer Associates (CA) Service Desk
Cisco Routers and switches
The candidate must pass multiple drug tests in addition pass a security clearance and background investigations. The ideal candidate should also have a general working / in-depth knowledge of Cisco equipment. The candidate must possess a minimum of 6-8 years’ experience.
6 to 8 years WAN/LAN Networking experience or Network Security preferably in a network operations management center
Must have valid and current DoD SECRET security clearance
Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays.
DOD 8570.01 Compliance required
Security+ Certification required
Technical Certifications required
Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws. In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.