Network Management Operations Technician (Tier 3) - II
1600 Airway Blvd Westlake, TX 76262
Responsible for the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the Mobile Telephone Switching Office (MTSO). Coordinating installation, testing, and troubleshooting of transmission facilities (OC48, T3, T1, and DSO); troubleshooting, upgrading, and administering multiple vendor systems; maintaining system applications; ensuring quality customer service; and providing support to a varied user community; updating daily logs with site-specific information; and composing clear and concise reports for system documentation. Expected to perform duties with minimum supervision, and participate in cross-functional projects as scheduled. Minimum Associates degree, 2-year technical degree, relevant military experience, equivalent special electronics training, or equivalent work experience is required. Minimum 3 year experience plus electronics training in one or more of the following fields: telecommunications (cellular or landline) switching systems or experience in LAN/WAN operations and IP connectivity is preferred. Intermediate training in at least 3 of the following areas: data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and/or power. Demonstrated knowledge of computer systems, stored program control, and power is required. Demonstrated knowledge of LAN/WAN protocols is required. General knowledge in the use of electronic test equipment is required. Experience and knowledge of transmission facilities (OC48, T3, T1, and DSO) is required.Strong programming and computer skills with emphasis on applications are required. Working knowledge of Microsoft Office and Outlook is required.