Software Systems Engineer - IV

Job Position DetailsBuyer ReferenceJob CodeSiteIrving, TX 75038

Posted: 04/24/2017 Industry: IT/Software Development Job Number: 13107

CX STRATEGIST / RESEARCHER


SUMMARY

Our passion is creating engaging and delighting user experiences and we' re looking for a talented CX Strategist/Researcher to join our team. You' ll be working with designers and business teams to take them through a design thinking process to create engaging experiences for mobile, tablet and web devices. Working with multiple groups to develop complex digital products will require " out-of-the-box� thinking, a collaborative nature, and the ability to challenge the status quo while achieving the goal.


RESPONSIBILITIES

Define the MVP CX vision
Ability to tell a clear story fueled by research
Develop customer journey maps, empathy maps, needs analysis and personas based on research
Lead in-person design thinking workshops to define/refine MVP features and customer journeys with the core product team
Perform expert reviews to understand pitfalls of the current experience
Create competitive analysis to understand and compare product landscape
Moderate and report on in-depth interviews
Manage multiple projects, track status and build research to objectives
Present CX strategy and UX research outputs
Keep abreast of industry development and new technologies


QUALIFICATIONS
REQUIRED
Bachelor' s Degree required in HCI, CX or UX related field
8+ years in a CX Strategy or User Research role at an agency or similar fast-paced work environment
Proven storytelling ability
Ability to turn strategy into design requirements and prioritize what to work on first
Analyze and document competitive trends
Develop user journeys, empathy maps, needs analysis, storyboards and flow diagrams
Perform and report on in-person/online qualitative and quantitative testing for new concepts or existing products
Create personas and map requirements to them
Validate strategy to understand if it meets customer expectations and behaviors.
Ability to create schedules and manage multiple priorities

DESIRED
Prototype and iterate concepts for user testing to validate and refine the recommendation
8+ years performing your own research
Experience collaborating with creative talent
(HCI OR CX OR UX ) AND(TESTING ) AND (PROTOTYPE OR CONCEPTS ) AND(TELECOM )

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.